Refund policy

Every UKSLANG piece is printed on demand. Please read this policy before you order. It doesn't affect your statutory rights.

RETURNS

You can request a return within 14 days of receiving your order. You are responsible for the cost of return postage, unless the item is faulty or we sent you the wrong item.

To be eligible for a return:

Items must be unused and in their original condition
Items must be returned in their original packaging
Proof of purchase or order confirmation must be provided

Items that have been worn, washed, marked, damaged or altered cannot be returned unless faulty.

How to return: email contact@ukslang.co.uk with your order number and the items you want to return. Once we've confirmed your return, post the items at your own cost to:

[ UK SLANG ] Returns
Printful, Antar 2 Headway Road
Wolverhampton, West Midlands
WV10 6PZ, United Kingdom

Please only send items once we've confirmed your return by email. We recommend a tracked postal service, as we can't refund items that don't reach us.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged or misprinted, or you believe there is a manufacturing fault, please contact us within 48 hours of delivery with:

your order number
photos of the product
a brief description of the issue

We will review this and arrange a replacement or refund where appropriate. If you notice a fault later, please still get in touch: your rights under the Consumer Rights Act 2015 are not affected.

LOST PARCELS

If your order hasn't arrived, contact us no later than 14 days after the estimated delivery date and we'll look into it.

NON-RETURNABLE ITEMS

We cannot accept returns for:

products damaged through normal wear and tear
accidental damage
misuse or improper storage
customised or personalised items

REFUNDS

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to the original payment method within 5–10 working days. If you return your whole order, we'll also refund the original standard delivery charge.